Terms & Conditions of Sale

 

The wording below sets out the terms and conditions on which Antenatal Online Limited (company registration number 07193779) whose registered office is at 74 Sutton Road, Maidstone, Kent ME15 9AL (us, we or our in these terms and conditions) provides access through our website at www.antenatalonline.co.uk (Website) to certain video based classes made up of several videos that are viewable on our Website (Classes) and provides advice services to persons in the area of midwifery, antenatal classes and parenting. We provide the advice services over the telephone by pre-arranged appointment (Telephone Advice Service). You or your shall mean the person, organisation or company who enters into a contract for the purchase of access to the Classes or the provision of the Telephone Advice Service, subject to these terms and conditions (Agreement).

1.     Placing your order and acceptance
1.1     When you place your order for one or more of our Classes or the Telephone Advice Service it is an offer by you to enter into a legal contract with us.
1.2     You and we will only enter into a binding contract when you receive notification from us that we have accepted your order and that a binding contract exists from the date and time specified in the notification.

2.    Payment
2.1     The prices for the Classes and the Telephone Advice Service are located on our Website. The price you will pay will be that stated at the time you place your order.
2.2     Your order for one or more of the Classes or the Telephone Advice Service can only be made through the appropriate page on our Website. We do not accept orders made by any other means.
2.3    All Classes and the Telephone Advice Service we provide must be paid for in advance, and can only be made with the use of a credit or debit card.
2.4     Where we have accepted an order from you and the payment is subsequently refused or rejected, we reserve the right to refuse to grant access to the Classes or perform any further or unfulfilled part of the Telephone Advice Service you have ordered.
2.5     All prices stated are inclusive of VAT which will be charged at the rate in force at the time you place your order.

3.    Access to Classes
3.1    Upon receipt of full payment from you we will send you an email confirming that your payment has been taken.  The email shall also provide a link to a page on our Website that you must click on to activate your username and password.
3.2    Once you have activated your username and password you will be granted access to the relevant section of our Website in order that you may view the Classes that you have purchased for a period of 3 calendar months from the time of activation.
3.3    Classes that you have purchased may be viewed as many times as you wish during your period of access detailed in condition 3.2.
3.4    Classes are available to view on our Website only and may not be downloaded.  It is your responsibility to ensure that you have the correct software installed on your computer and that your computer hardware meets the recommended requirements in order to view the Classes.  Advice in relation to this can be found on our Website.

4.    The provision of the Telephone Advice Service
4.1    Upon receipt of full payment from you we will send you an email confirming that your payment has been taken. 
4.2    We will send an email to you in order to arrange a suitable time to telephone you and provide the Telephone Advice Service.  One of our advisors will telephone you on the telephone number provided by you at the date and time you have arranged.  The time you have selected is approximate and our advisor will endeavour to telephone you as close to that time as reasonably possible.
4.3    It is your responsibility to provide accurate contact details.  In addition, our advisors can only give advice based on information provided by you and it is your responsibility to ensure that the information you provide is accurate.
4.4    The duration of the Telephone Advice Service selected will be approximately 30 minutes.
4.5    Each purchase of the Telephone Advice Service is limited to one telephone call made by us to you for the time period specified in condition 4.4 above.
4.6    All telephone calls may be recorded for quality and monitoring purposes.
4.7    A telephone call will include time for us to consider, analyse and process information you provide to us during the telephone call, and may require us to place your call on hold while we analyse and process the information you have provided.
4.8     At our sole discretion we may decide that:
4.8.1     the matter is too complex, or
4.8.2     the information provided by you is insufficient, too complex, not detailed enough or otherwise deficient, or
4.8.3    we are not able to advise as we do not have access to your medical records and such access would be required to advise you properly, for the avoidance of doubt, we can only advise you in general terms and cannot provide detailed diagnoses of any symptoms that you may have, in such cases, we would advise that you contact your GP, midwife or other medical professional; or
4.8.4    the information provided by you requires us to provide advice and assistance outside our areas of expertise, or
4.8.5     for some other reason we do not wish to provide any telephone advice, and consequently we may not provide any advice during the telephone call or otherwise.
4.9    You acknowledge and agree that in purchasing the Telephone Advice Service you may not receive any telephone advice or telephone advice for the full period specified in condition 4.4 above (for the reasons set out in condition 4.8 above or condition 4.10 below).
4.10    the Telephone Advice Service is not suitable for, or to be used, in situations where:
4.10.1     urgent advice and assistance is required; or
4.10.2     immediate action is required on your or someone elses part; or
4.10.3     examination is required.
4.11    We do not tolerate abusive or threatening behaviour directed towards our advisors and reserve the right to terminate the provision of the Telephone Advice Service in such circumstances and to report the matter to the relevant authorities.
4.12     If we decide to not provide telephone advice, then, it shall be in our sole discretion to determine how much, if any, refund you receive of the payment you have made for the Telephone Advice Service and, in determining the amount of any refund, we shall take in to consideration the amount of time spent giving any telephone advice and the circumstances of the termination.

5.    Information on our website
5.1    The terms and conditions of our Data Protection and Privacy Policy, Forum Rules and Website Terms of Use and our Website Disclaimer (Other Provisions) shall be incorporated into these terms and conditions and shall be equally binding on you when you enter into a contract with us.
5.2    In addition to the terms and conditions of the Other Provisions, the Classes and other information given on our Website or via the Telephone Advice Service may not be copied or recorded (by any means) by you or provided to any other person by you, except that you may print to a printer or make written notes for your own personal use.
5.3     You will only search or otherwise access or view our Website through a standard internet browser (such as FireFox, Internet Explorer, Safari or Opera). In particular, you will not use any software or device to copy, transfer or download complete or partial parts of the Classes and other information given on our Website or our Website itself (text, code, software, graphics etc) to enable you or another person to run our website.
5.4    You will not allow access to the Classes by any other person or body and shall not disclose your password required to access our Website to any person or body to allow access from other computers.  In the event that we have a reasonable belief that you may have breached the terms of this Clause 5.4 such belief shall give rise to a breach of the provisions of this Clause and this Agreement will be terminable in accordance with Clause 6.1.1.

6.    Termination
6.1     We may terminate this Agreement where you are:
6.1.1     in substantial breach of the provisions of this Agreement;
6.1.2     in breach of the Other Provisions.
6.2    We may also terminate this Agreement where we decide to withdraw this Website (whether on a temporary or permanent basis) or decide no longer to permit access to the Website by you (by use of passwords or changes of passwords or by any other means). In such cases,  it shall be in our sole discretion to determine how much, if any, refund you receive of the payment you have made for either the Classes or the Telephone Advice Service and, in determining the amount of any refund, we shall take in to consideration the amount of time you have had access to the Classes and the amount of time spent giving any telephone advice (if any) and the circumstances of the termination and it shall also be in our discretion to complete performing the Telephone Advice Service which may remain unperformed.

7.     Exclusion of liability
7.1     Except in the case of death or personal injury caused by our negligence, our liability under or in connection with this Agreement, whether arising in contract, tort, negligence, breach of statutory duty or otherwise shall not exceed the sum of either the amount you have paid for a Video or the Telephone Advice Service or whichever is the higher.
7.2     We shall not be liable to you in contract, tort, negligence, breach of statutory duty or otherwise for any loss, damage, costs or expenses of any nature whatsoever incurred or suffered by you:
7.2.1     of an indirect or consequential nature nor
7.2.2     for any economic loss or other loss of turnover, profits, business or goodwill.
7.3     Nothing in this Agreement excludes liability for our fraud.

8.    Right to cancel
8.1     The Consumer Protection (Distance Selling) Regulations 2000 permits consumers to cancel a contract after it has been entered into subject to certain limitations and requirements. Your right to cancel will depend on the type of product or service that you are purchasing from us, and are detailed as follows:
8.1.1     Access to Classes:  You will have the right to cancel the contract for access to the Classes within 7 working days as long as you do not access any part of a Workshop. If you access any part of a Workshop before the expiry of the 7-day period, from the time you paid for the Workshop you will no longer be able to cancel the contract, as we will have provided you with access to the Workshop.
8.1.2    Telephone Advice Service: You will have the right to cancel the contract for the Telephone Advice Service within 7 working days as long as we do not telephone you to give advice in accordance with these terms and conditions at your selected date and time for the provision of the Telephone Advice Service. If we telephone you before the expiry of the 7-day period to provide the Telephone Advice Service, from the time we call you will no longer be able to cancel the contract, as at the time we telephone you we will have started providing the Telephone Advice Service.
8.2     If you have the right to cancel then:
8.2.1     you will need to send a notice in writing to us stating that you wish to cancel the contract between us and you; and
8.2.2     you will need to send us the notice of cancellation within 7 working days, with the 7-day period starting with the day after you receive our confirmation that there is a binding contract between you and us;
8.2.3     you can send us the notice of cancellation by e-mail to admin@antenatalonline.co.uk or by post to Antenatal Online Limited, 74 Sutton Road, Maidstone, Kent ME15 9AL marked for the attention of Website Manager;
8.2.4     after we receive your notice of cancellation we will refund any money you have paid to us within 28 days.

9.    Other matters
We may also invite you to take part in web chats through our Website.  Whether these are pay services or free to use services, you agree that these terms and conditions will apply in so far as they relate to the web chat and that we may reproduce any of your questions, replies and other written statements on the web chat in whatever form we choose and you hereby give us an irrevocable royalty free licence of any copyright in the same.

10.     General
10.1     Contacting each other
If you wish to send us any notice or letter then it needs to be sent to Antenatal Online Limited, 74 Sutton Road, Maidstone, Kent ME15 9AL and should be marked for the attention of Website Manager. If we wish to send you a letter or notice we will use the address you have given in the order form.
10.2     Reliance on these terms and conditions
We intend to rely on these terms and conditions as being the terms and conditions of the contract between you and us.     You may not make any changes to these terms and conditions but we reserve the right any time to vary, amend or replace these terms and conditions subject to giving you notice within 14 days after any change..
10.3     Law and jurisdiction
The validity, construction and performance of this Agreement shall be governed by English law and shall be subject to the exclusive jurisdiction of the English courts to which you and we submit.
10.4     Third parties
For the purposes of the Contracts (Rights of Third Parties) Act 1999 this Agreement is not intended to, and does not, give any person who is not a party to it any right to enforce any of its provisions.